FREQUENTLY
ASKED QUESTIONS
Product Questions
General:
What are the differences between the systems?
Will your speakers work with my motorcycle?
How do you
compare to the competition?
Are the
speakers waterproof?
How loud is the speaker system?
Does the system work with satellite radio, iPods, etc?
How much wiring is included with the system?
How do I know what size mounting clamps I will need?
Amplifier:
Where can I mount the amplifier?
How cool does the amplifier run?
Why is the amplifier external?
Is the amplifier waterproof?
Do you sell the amplifier separately?
How do I hook up the amplifier?
What should I do if I have a technical problem?
Ordering
Questions
How can I place an order?
What forms of payment do you accept?
Do you charge sales tax?
How do I return a product?
What is your cancellation policy?
How can I order if I live outside Canada?
What are your terms, conditions and legal notices?
Shipping Questions
What should I do if a package is damaged in shipping?
Guarantee/Warranty
What is the guarantee/return policy?
How do I return a product?
What is covered by the warranty?
Privacy/Security
What is your policy regarding my
personal information?
Product
Questions
General
What are the differences between the systems?
The primary difference between the Classic and Low-profile
edition systems are the chrome speaker housings. The
Classic edition uses a 4.75" diameter by 3" depth housing
that is an exact match to the Harley® style spotlight housings.
The
Low-profile edition uses a 4.75" diameter by 2" depth housing
for a lower-profile, streamlined look.
Due to a deeper housing, the classic edition does offer a fuller
sound, however the low-profile edition offers more versatile
mounting options. All other components and manufacturing processes are identical.
Please see our
gallery for pictures of both system.
Will your speakers work with my motorcycle?
The UNiQ Cycle Canada Classic and Low-profile edition speaker
systems are designed for universal fit on almost
all motorcycle makes and models. All that is required is 4.75"
diameter by 3" depth (on the Classic edition) or 2" depth (on the Low-profile
edition) and a 7/8" to 1-1/2" size bar to mount the speakers to.
The tiny amplifier with it's small size of only 1.5" x 2.5" x 4" can
be mounted just about anywhere. It is cool running, even with
little to no airflow so most people install the amplifier under the
seat, in a side tool compartment, fork bag, windshield bag,
saddlebag, etc.
Are the speakers
waterproof?
The UNiQ Cycle Canada
Classic and Low-profile edition speakers are waterproof. They
can be completely submerged in water with
no issues to sound quality or performance. This said,
you will have no issues with inclement weather while using your
system.
How loud is the speaker system?
The classic and
low-profile speaker systems are designed for high volume and clarity
even at highway speeds. We have tested and designed our
systems to be heard even with straight pipes and no windshield at
highway speeds and we back this with our no questions asked 30-day
money back guarantee. Still not convinced? Check out our
customer
testimonials for what some of our
valued customers have to say about the UNiQ Cycle Canada speaker
systems.
Does the system
work with satellite, iPods, etc?
The UNiQ Cycle Canada
speaker systems work with any personal audio device featuring a
standard 3.5mm headphone jack. Some examples include iPods,
MP3 Players, Walkman, portable CD players, Sirius and XM satellite
radio units, cell phones and many more.
How much wiring is included with
the systems?
Each system includes 6 feet of speaker wire for easy
routing from speakers to the amplifier. There is then another
6 feet wire included to run from the amplifier to your personal
audio device.
How do I know what size clamps I
will need?
Most standard handlebar sizes are 1" diameter requiring a 1"
clamp size. If you have aftermarket handlebars or want to
confirm the size of your bar and do not have a dial caliper at your
disposal, there is a quick and easy way to determine the handlebar
size.
You'll need an adjustable crescent wrench and a ruler.
Place the wrench over the handlebar and adjust it to the size of the
bar. Now measure the space and this will determine the size of
the bar. If this process does not work you can also determine
the size using a piece of heavy paper or cardboard, a ruler, a
pencil, and a scissors. Use the pencil and ruler to make two marks
on the edge of the paper 1" apart. Take the scissors and cut lines
perpendicular to the edge of the paper at the marks you just made.
Fold the resulting flap of paper out of the way. Next, take the
piece of paper to the bike and check to see if the tubing will slip
into the opening you've made in the edge of the paper. If the
opening is too small or too big, repeat the procedure changing the
opening to 7/8", 1-1/8", 1-1/4", and 1-1/2" until you find one that
will fit.
Amplifier
Where can I mount the amplifier?
The amplifier is designed to run cool and can be mounted in most
areas. Some recommended areas include under the seat, in a
side compartment, fork bag, windshield bag, saddlebag, etc.
Just about any area that is not in direct contact with the elements
or engine will work.
How cool does the amplifier run?
The 150 watt mini amplifier is designed and built to run cool
even in enclosed areas. The amplifier uses an outer shell as a
built in heat sink. This shell may get warm to the touch as it
is designed to pull all of the heat away from the core to keep
internal components cool. With this design the amplifier can
be mounted in an enclosed area with little to no air flow.
Why is the amplifier external?
Most
motorcycle speakers use a 52 watt (or less) internal amplifier that
delivers only 26 watts of peak power to each speaker and can
overheat and burn out easily. The UNiQ Cycle speaker system utilizes
an external, cool running mini 150 watt amplifier that delivers a
whopping 75 watts of power to each perfectly matched speaker!
This tiny, easy-mount amplifier (2.5"W x 1.5" H x 4" L) is external
as there are no other amplifiers small enough to fit inside the
speaker housing that will produce this much power. The perfect
fusion of this powerful amplifier and high fidelity, high
output speakers produces a loud, crisp sound that can even be heard
with straight pipes at 75+ mph!
Is the amplifier waterproof?
The amplifier is not waterproof. However, it is weather
resistant and can be exposed to moisture or small amounts of
water. It is designed to run cool and to be a hidden component
of the system and is recommended to be mounted out of direct
exposure to the elements. Recommended mounting areas include
under the seat, in a side tool compartment, fork bag, windshield
bag, saddlebag, etc.
Do you sell the amplifier separately?
The 150 watt mini amplifier is available for separate purchase
just give us a call for current pricing
How do I hook up the amplifier?
The
amplifier installation is very straight forward and does not require
any electrical experience. Just take the black (ground) wire
and run it to the negative (-) battery terminal. Take the Red
(positive) wire and connect it to positive (+) battery terminal.
Take the Orange remote wire and connect it to a switched 12v power
source (such as the headlight or taillight wire or a toggle
switch).
Optionally, for those with a Harley Davidson, they sell a cigarette
lighter accessory for about $15.00. With this unit you can
disconnect the adapter and the unit plugs into an accessory plug
under the seat for an easy wiring option for the amplifier.
What should I do if I have a technical problem?
The UNiQ Cycle Canada speaker system is a self-install kit and
requires about an hour and a half to complete installation.
Both systems include complete step-by=step instructions and
diagrams. If you do run in to any questions, concerns or
issues, we are pleased to offer troubleshooting and installation
support via our toll-free number or email. Just
contact us and we will be happy to
assist with any questions you may have.
Ordering
How can I place an order?
Call UNiQ Cycle Canada for Canada Direct orders (shipped from
within Canada) or order online through our website. Order from
UNiQ Cycle Canada
-
Direct and save on dues,
taxes and shipping, plus get
it faster!
UNiQ Cycle Canada
orders are shipped from
within Canada!
What forms of payment do you accept?
In the Canada, UNiQ Cycle Canada accepts VISA,
MasterCard, and American Express credit cards. We
also accept cash. When
ordering, please have your credit card
readily available and ensure that you provide us with the card's
correct billing address since it may not be the same as your
shipping address. All orders are subject to automatic and manual
verification of payment. If we have any problems with your credit
card, we will call or email you for resolution and verify payment
before we can ship your order.
Do you charge sales tax?
We charge
PST (where applicable) and GST.
What is your cancellation policy?
If you would like
to cancel your order, you may do so at any time up until your order
has shipped. Just call us to
cancel your order prior to shipping. Once shipped we offer a
30-day money back guarantee/return policy.
How can I order if I live outside Canada?
UNiQ Cycle Canada ships within Canada only. However, you
can visit www.uniqcycle.com
to order online and for the USA or UK. Please reference our
dealer page for international
distributor contact information.
Shipping
What should I do if a package is damage in shipping?
If you package is damaged in shipping please do not refuse
shipment. Please accept the package and contact us for proper arrangements.
Guarantee/Warranty
What is the guarantee/return policy?
If for
any reason you are not 100% satisfied with your UNiQ Cycle Canada
product or service, you may return it for a refund or exchange. Just
return the product to us in like-new condition within 30 days from
the date it was shipped to you, and we will refund the full purchase
price less shipping costs, which are nonrefundable. All products that are not returned in
like new condition are subject to a 20% restocking fee. UNiQ Cycle Canada reserves the right
to determine whether a full or partial refund or an exchange is
merited based on the condition of the returned merchandise.
Any product that we determine shows evidence of being used or
installed contrary to our instructions, and/or subjected to improper
handling, packaging or shipping by the customer, will not be
eligible for exchange, refund or warranty consideration. All
sales final after 30 days of the date of shipment. We reserve
the right to refuse any exceptions to our guarantee policy
How do I return a product?
If you would like to return a product under the 30-day guarantee
please complete the form on the last page of the instruction manual
and call us at 519.505.3321
What is covered by the warranty?
UNiQ
Cycle Canada warrants each new speaker system (Low-Profile and Classic
edition) it sells to be free
from defective materials and workmanship for a period of five
(5) years from the date of purchase. UNiQ Cycle Canada agrees
to remedy any such defect or replace the system or system
component, at our option,
provided the unit is delivered to us, intact, with all
transportation charges prepaid to our facility, for a period of
five (5) years from the date of sale to the original purchaser.
All other items sold by UNiQ Cycle Canada are covered under the
warranty as described in each items description. Any product that we determine shows
evidence of being used or installed contrary to our instructions,
and/or subjected to improper handling, packaging or shipping by the
customer, will not be eligible for exchange, refund or warranty
consideration.
We reserve the right to refuse any exceptions to our warranty policy
Privacy/Security
What is your policy regarding my personal info?
We take your personal information and privacy very seriously.
We do not sell your contact information or email address, etc to any
third parties.
